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16px;max-width:85%}.os-thread__msg--customer{background:#f2e6d4;align-self:flex-start;margin-right:auto}.os-thread__msg--admin{background:#1b2840;color:#fff;align-self:flex-end;margin-left:auto}.os-thread__meta{display:flex;align-items:center;gap:8px;margin-bottom:8px;flex-wrap:wrap}.os-thread__meta strong{font-size:13px}.os-thread__time{font-size:11px;opacity:.65}.os-thread__body{font-size:14px;line-height:1.6}.os-thread__msg--admin .os-thread__time{color:#fff}.os-badge{display:inline-block;padding:2px 8px;border-radius:999px;font-size:11px;font-weight:700;letter-spacing:.4px;text-transform:uppercase}.os-badge--customer{background:#d4a864;color:#1b2840}.os-badge--admin{background:#fff;color:#1b2840}.os-tickets-wrap{max-width:780px;margin:0 auto;font-family:'Inter','IBM Plex Sans',system-ui,sans-serif;color:#212529}.os-notice{padding:12px 16px;border-radius:6px;margin-bottom:20px;font-size:14px;font-weight:500}.os-notice--success{background:#d1fae5;color:#065f46;border-left:4px solid #10b981}.os-notice--error{background:#fee2e2;color:#991b1b;border-left:4px solid #ef4444}.os-notice--info{background:#dbeafe;color:#1e40af;border-left:4px solid #3b82f6}.os-form{background:#fff;border:1px solid #e5e7eb;border-radius:10px;padding:28px}.os-form__row{margin-bottom:18px}.os-form__row--2col{display:grid;grid-template-columns:1fr 1fr;gap:16px}.os-form__field{display:flex;flex-direction:column;gap:5px}.os-form__field label{font-size:13px;font-weight:600;color:#374151}.os-form__field input[type="text"],.os-form__field input[type="email"],.os-form__field input[type="tel"],.os-form__field select,.os-form__field textarea{border:1px solid #d1d5db;border-radius:6px;padding:9px 12px;font-size:14px;font-family:inherit;color:#212529;background:#fafafa;transition:border-color .15s;width:100%;box-sizing:border-box}.os-form__field input:focus,.os-form__field select:focus,.os-form__field 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14px}.os-btn--outline:hover{background:#1b2840;color:#fff}.os-btn--sm{font-size:12px;padding:5px 12px}.os-lookup{background:#f8f5ef;border:1px solid #e5e7eb;border-radius:10px;padding:24px;margin-bottom:24px}.os-lookup__title{margin:0 0 4px;font-size:16px;font-weight:700;color:#1b2840}.os-lookup__desc{margin:0 0 16px;font-size:13px;color:#6b7280}.os-lookup__row{display:flex;gap:10px}.os-lookup__row input[type="email"]{flex:1;border:1px solid #d1d5db;border-radius:6px;padding:9px 12px;font-size:14px;font-family:inherit;background:#fff}.os-lookup__row input:focus{outline:none;border-color:#1b2840}.os-ticket-list__title{font-size:15px;font-weight:700;color:#1b2840;margin:0 0 12px}.os-count{display:inline-block;background:#1b2840;color:#fff;border-radius:999px;font-size:11px;padding:1px 7px;vertical-align:middle;margin-left:4px}.os-ticket-table{width:100%;border-collapse:collapse;font-size:14px}.os-ticket-table th{text-align:left;padding:8px 10px;font-size:12px;font-weight:700;text-transform:uppercase;letter-spacing:.4px;color:#6b7280;border-bottom:2px solid #e5e7eb}.os-ticket-table td{padding:12px 10px;border-bottom:1px solid #f3f4f6;vertical-align:middle}.os-ticket-table tr:hover td{background:#fafafa}.os-ticket-header{margin-bottom:24px}.os-back-link{font-size:13px;color:#6b7280;text-decoration:none;display:inline-block;margin-bottom:10px}.os-back-link:hover{color:#1b2840}.os-ticket-header__subject{font-size:20px;font-weight:700;color:#1b2840;margin:0 0 10px}.os-ticket-header__meta{display:flex;align-items:center;gap:10px;flex-wrap:wrap}.os-ticket-number{font-size:13px;font-weight:700;color:#1b2840;background:#f2e6d4;padding:2px 10px;border-radius:4px}.os-ticket-cat,.os-ticket-date{font-size:13px;color:#6b7280}.os-attachment{margin-top:10px}.os-attachment-link{font-size:13px;color:#1b2840;text-decoration:none}.os-attachment-link:hover{text-decoration:underline}.os-reply-form{background:#fff;border:1px solid #e5e7eb;border-radius:10px;padding:24px;margin-top:24px}.os-reply-form__title{font-size:15px;font-weight:700;color:#1b2840;margin:0 0 14px}.os-reply-form .os-form__field textarea{border:1px solid #d1d5db;border-radius:6px;padding:10px 12px;font-size:14px;font-family:inherit;width:100%;box-sizing:border-box;resize:vertical;margin-bottom:12px}.os-reply-form .os-form__field textarea:focus{outline:none;border-color:#1b2840}@media (max-width:600px){.os-form__row--2col{grid-template-columns:1fr}.os-lookup__row{flex-direction:column}.os-ticket-table th:nth-child(3),.os-ticket-table td:nth-child(3){display:none}.os-thread__msg{max-width:100%}}